Terms and Conditions of Use
Last updated: January 2026 · Entity: Grayola LLC (United States)
These Terms of Service ("Terms" or "ToS") govern access to and use of Grayola (the "Platform"), as well as the associated on‑demand creative services (the "Services"), provided by Grayola LLC ("Grayola", "we").
By registering, subscribing, creating Projects, or consuming Credits, you accept these Terms on your own behalf and, if applicable, on behalf of the entity you represent (the "Organization").
1. Key Definitions
- Organization: the legal entity (company or organization) contracting Grayola. The Organization is responsible for all payments, Credit consumption, contractual obligations, and Platform use by its Users.
- Brand: sub‑space or workspace within an Organization for managing assets, context, Projects, and creative memory.
- User: natural person authorized by the Organization to access and use Grayola. Users always act on behalf of and representing the Organization.
- Project: creative work request created within the Platform.
- Deliverables: files, versions, editables, or other materials produced within a Project.
- Credits: internal unit representing creative capacity.
- Pricing Algorithm: Grayola's automated system that estimates, adjusts, and charges Credit consumption.
- Authorized Channels: Platform internal tools and any other channel expressly enabled by Grayola.
2. Nature of the Service (Creative as a Service)
Grayola operates under a Creative as a Service (CaaS) model. The subscription grants:
- Access to Grayola as a creative operating system to centralize brand assets, guidelines, manuals, editable files, history, context, and creative memory.
- Access to monthly creative capacity, expressed in Credits, to request graphic design and video editing services through Grayola's designer network.
Grayola does not sell hours, does not sell individual pieces, and does not operate as a traditional agency. All Projects, communications, and Deliverables are managed exclusively within the Platform.
3. Account, Users, and Responsibilities
3.1. The Organization declares it has legal authority to accept these Terms.
3.2. The Organization is responsible for:
- the activity of all its Users,
- the legality and ownership of uploaded content,
- compliance with these Terms.
3.3. Grayola may offer role and permission controls depending on the plan.
4. Plans, Subscription, and Billing
4.1. Grayola offers monthly and semi‑annual subscription plans.
4.2. Each plan includes: a monthly Credit allowance, a base number of Users, a base number of Brands, and specific Grayola features.
4.3. Subscriptions auto‑renew at the start of each cycle unless previously canceled.
4.4. Semi‑annual plans are paid upfront for six (6) months. Discounts apply only under this scheme.
4.5. Unless required by law, payments are non‑refundable.
4.6. Grayola may modify prices or plans with reasonable notice; changes apply at the next renewal cycle.
5. Additional Users and Brands (Add‑Ons)
5.1. Each plan includes defined User and Brand limits.
5.2. Exceeding those limits incurs recurring charges: USD $5 per additional User/month and USD $5 per additional Brand/month.
5.3. Grayola may limit additional User or Brand creation until the corresponding add‑on is confirmed.
6. Credits: Allocation, Accumulation, and Consumption
6.1. Credits are allocated monthly per the contracted plan.
6.2. Unused Credits accumulate automatically up to a maximum of two (2) times the plan's monthly capacity. Once reached, monthly allocation pauses until Credits are consumed.
6.3. Credits are not currency, not transferable, not refundable, and not redeemable for money.
6.4. The Organization expressly authorizes Grayola to estimate, reserve, debit, and/or adjust Credits before, during, and after Project execution when the Algorithm detects scope changes, iterations, urgencies, or other operational variables.
6.5. Credit costs may vary based on supply and demand, urgency, complexity, consumption history, location, Project creation timing, designer availability, and mid‑execution changes.
7. Projects, Brief, and Automatic Closure
7.1. The Organization is responsible for providing clear and complete briefs. Ambiguous briefs may affect timelines and Credit consumption.
7.2. Grayola may use AI to analyze briefs, assign designers, and estimate Credit consumption.
7.3. Projects without Organization response for more than fifteen (15) days may be automatically closed.
7.4. Reopening closed Projects may incur additional Credit consumption.
8. Response Times and Support
8.1. The general standard is to respond or deliver progress within 24 to 48 hours, partially or completely.
8.2. Times may vary based on complexity, iterations, and volume.
8.3. Guaranteed SLAs only apply to Enterprise plans under specific contracts.
9. Authorized Channels and Service Guarantee
9.1. Grayola only guarantees Projects, Deliverables, and support managed within the Platform.
9.2. The Organization agrees not to contact designers through unauthorized channels.
9.3. Grayola is not responsible for work or agreements managed outside Grayola.
10. Intellectual Property
10.1. The Organization retains ownership of materials it provides.
10.2. Final approved and paid Deliverables become the Organization's property.
10.3. Grayola retains all rights to the Platform, algorithms, workflows, interface, and know‑how.
11. Acceptable Use and Suspension
The Organization may not use the Platform for illegal, infringing, or abusive activities. Grayola may suspend or terminate access for violations without obligation to refund.
12. Data Processing Addendum (DPA)
12.1. For Enterprise Organizations or when required by law, Grayola provides a separate Data Processing Addendum (DPA) governing personal data processing.
12.2. The DPA establishes Grayola's obligations as data processor and the Organization's as data controller, including security measures, sub‑processors, and regulatory compliance (e.g., GDPR, CCPA).
12.3. In case of conflict between these Terms and the DPA, the DPA prevails.
13. Limitation of Warranties
Services are provided "as is" and "as available." Grayola does not guarantee specific results or the absence of errors.
14. Limitation of Liability
To the maximum extent permitted by law, Grayola is not liable for indirect, incidental, consequential, or punitive damages. Grayola's total liability shall not exceed the amount paid by the Organization to Grayola in the three (3) months preceding the event giving rise to the claim.
15. Mandatory Arbitration and Class Action Waiver
15.1. Any dispute arising from these Terms or Grayola use shall be resolved through binding arbitration, not in ordinary courts, except for injunctive relief.
15.2. The Organization and Grayola agree that any claim must be brought individually, expressly waiving class actions or representative actions.
15.3. Arbitration shall be governed by applicable law and conducted in the State of Delaware, unless otherwise agreed.
16. Modifications
Grayola may update these Terms at any time. Continued use of the Platform implies acceptance of changes.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflicts of law.
18. Contact
For legal or commercial inquiries:
team@grayola.io
www.grayola.io